Letter of Complaint – Cloze test

Peter Tash
Handy Hols
1 Cranley Lane
Cornwall
PC2 3MA

John Smith
Willoughby House
Cranley Lane
Cornwall
PC1 2MA

24 May 2016

Re: Unsatisfactory Holiday at Hotel Balfour, Torrevieja on 12 August 2014 to 19 August 2014

Booking ref: 123456789

 

Dear Mr Tash,

 

I have just returned from a holiday at Hotel Balfour, Torrevieja, with my wife and children, which was most disappointing.

Please find 1) __________ a list of our complaints:

1) There was no shower in the hotel as 2) __________ in the brochure

2) The kitchens were closed for the whole of our 3) __________

3) The hotel was 5 miles from the beach and not 1 mile as it said in the brochure

We contacted your 4) __________ at the resort on 14 August 2015, but they were unable to resolve the matter and 5) __________ us to complain upon our return home.

Under The Package Travel, Package Holidays and Package Tours Regulations 1992,  you have a responsibility to provide all the elements of the package contracted for as they were described.

We are legally entitled to receive 6) __________ from you for loss of value, consequential losses and for the disappointment and loss of enjoyment we suffered.

As you failed to provide us with the holiday we booked we are seeking £150 compensation 7) __________ you for the problems we encountered, and for the distress and disappointment we suffered 8) __________ a result.

I have also sent a copy of this letter and enclosure to ABTA (of which I note you are a member).

I look forward to 9) __________ a response from you within 14 days of receipt of this letter.

 

Yours 10) __________,

 

Ethan Marks
https://www.citizensadvice.org.uk/consumer/template-letters/letters/problems-with-holidays/letter-to-complain-about-a-holiday/

 

 

KEY

1. ENCLOSED
2. ADVERTISED / DESCRIBED
3. STAY
4. REPRESENTATIVE
5. TOLD
6. COMPENSATION
7. FROM
8. AS
9. GETTING / RECEIVING
10. SINCERELY

 

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